Shipping policy

Shipping Policy

Your Pauline De Roover Jewellery will be shipped within 1-3 working days, depending on stock availability. We ship all orders via registered, recorded delivery and are happy to assist with any urgent delivery requests. Delivery times for international orders may vary depending on the destination country, and the price of international shipments will also vary depending on the country. International orders may also be subject to additional customs or import duty charges in the destination country, which can cause delays on delivery time. Please note that all customs duties and fees are at the customer's expense, and we cannot be held responsible for any extra costs and/or delays. If you would like to find out the estimated cost of these charges, we recommend contacting your local customs office before placing an order on our website.

For promotional free delivery offers, the flat rate of shipping will be subsidized, but the cost of duties and import taxes will not be.

If an item is made to order and not in stock, please allow 6-8 weeks for shipment.

We ship to all EU countries, and for all other destinations, please contact us at contact@paulinederoover.com

Please note that Pauline De Roover cannot be held responsible for any damage to or loss of the package during shipment.